Resources


The Age of The Consumer: Building Trust in Financial Services

The Age of The Consumer: Building Trust in Financial Services

Trustpilot

The digital revolution has transformed financial services. 
 
Big finance companies used to be able to rely on consumers to trust them, but in today's FinTech revolution, bigger brands are now facing a wave of disruption.
 
New, innovative online and mobile services are built around delighting customers, and established brands have to raise their game to keep up.                                                                                 
In this Trustpilot report, in association with London Research, The Age of The Consumer: Building Trust in Financial Services, you will learn:

  • Where and how consumers find trust
  • What consumers expect from finance companies
  • How reviews and ratings impact consumers' decisions in the finance industry
  • How finance companies can succeed in today's competitive market.

This report is based on a survey of 1,000 consumers in five different markets: the UK, the US, France, the Netherlands and Italy.